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Our Mission Statement
The Department of Administration strives to operate a cost-efficient, customer-oriented service department whose actions are transparent to the taxpayers resulting in innovative solutions and quality results for a government that effectively serves West Virginians.

Department of Administration
Building 1, Room E119
1900 Kanawha Blvd East
Charleston, WV 25305
Phone 304-558-4331
Fax 304-558-2999
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 Frequently Asked Questions

  1. How can I rent a vehicle?

  2. How can I determine whether renting a vehicle for state business travel or getting reimbursed for using my personal vehicle is more cost-efficient?

  3. Where can I find the state mileage reimbursement rate?

  4. How can I book a business trip through the statewide contract for travel services?

  5. How can I get a Personal Identification Number (PIN) for my agency’s state vehicle fuel card?

  6. How do I schedule an event at the Capitol?

  7. Where can I find upcoming events at the State Capitol?

  8. How can I get an estimate on my retirement benefits?

  9. How can I schedule an appointment with a retirement advisor?

  10. How can I view my health plan or make changes to my coverage?

  11. Where can I find information on the current PEIA plan year coverage?

  12. Where can I find the Department of Administration’s organizational chart?

  13. Where can I access the Department of Administration’s intranet site?

  14. Where can I view the Department of Administration’s policies?

  15. Where can I find the Department’s Freedom of Information Act (FOIA) policy?

  16. Where can I find the Department of Administration’s Employee Handbook?

  17. Where can I find information regarding employee news for the Department of Administration?

  18. How can I get an Ethics opinion on a matter?

  19. How can I submit a service request for a problem with my building?

  20. Which entrance to the State Capitol do I use to get into the Capitol on weekends to visit?

  21. Who takes care of the lost and found on the State Capitol Complex?

  22. May I request a flag to be flown over the Capitol?

  23. Who do I call if I experience issues with my computer?

  24. What should I do if I receive a phishing email on my state account?

  25. How can I search for state government job opportunities?

  26. How can I find statewide Division of Personnel policies?

  27. Where can I find the Division of Personnel’s Pay Plan Policy?

  28. How can the public acquire state surplus property?

  29. Where can I view bid opportunities for the state?

  30. Where can I find information on parking at the Capitol?

  31. When are the visiting hours for the Capitol?

  32. Where can I find telephone numbers for all state employees?

  33. Where can I find information on key contact persons within agencies and divisions in state government?




1. How can I rent a vehicle?
There are a couple options for state employees to rent a state vehicle for use. 
  • Check with your agency’s fleet coordinator for internal vehicles available for use. A list of all agency fleet coordinators may be found on the Fleet Management’s Office website at www.fleet.wv.gov or call 1.855.817.1910. 
  • The Fleet Management Office has a small rental pool of state vehicles, including vans and SUVs, available for daily or long-term rental. The rental charge is one flat rate per day, including gas and mileage. For a direct link, visit www.fleet.wv.gov/Rental/Pages/default.aspx
  • Statewide contracts for vehicle rentals with Hertz and Enterprise are available for business travel. For more information on these contracts, visit www.state.wv.us/admin/purchase/swc/CRENTAL.htm
2. How can I determine whether renting a vehicle for state business travel or getting reimbursed for using my personal vehicle is more cost-efficient?
A travel comparison calculator for renting a vehicle versus using your personal vehicle is available on the State Travel Management’s website at www.state.wv.us/admin/purchase/travel/rental.html
 
3. Where can I find the state mileage reimbursement rate?
The current state mileage reimbursement rate can be found online at www.state.wv.us/admin/purchase/travel/mileage.html
 
4. How can I book a business trip through the statewide contract for travel services?
Information on the statewide contract for travel services is available on the State Travel Management's website at www.state.wv.us/admin/purchase/travel/services.html
 
5. How can I get a Personal Identification Number (PIN) for my agency’s state vehicle fuel card?
Each agency has a fleet coordinator who assigns the PIN to its drivers. A list of all agency fleet coordinators may be found on the Fleet Management Office’s website at www.fleet.wv.gov, or you may call 1.855.817.1910 for more information. 
 
6. How do I schedule an event at the Capitol?
If you wish to use the Capitol or its grounds for any event, the General Services Division handles such requests. Please contact the General Services Division’s Service Desk by calling 304.558.2317 or email GSDServiceDesk@wv.gov.
 
7. Where can I find upcoming events at the State Capitol?
A list of upcoming scheduled events is posted on the General Services Division’s website at www.generalservices.wv.gov/events/Pages/default.aspx
 
8. How can I get an estimate on my retirement benefits?
To request an estimate of your retirement benefits, contact the Consolidated Public Retirement Board (CPRB) at 304.558.3570 at least six months prior to your retirement date. This process may change with the implementation of the Member Self-Service in early 2018. Please visit www.wvretirement.com for more information.
 
9. How can I schedule an appointment with a retirement advisor?
To make an appointment with a retirement advisor, you may contact the Consolidated Public Retirement Board at 304.558.3570 at least six months prior to your retirement date. This process may change with the implementation of the Member Self-Service in early 2018. Please visit www.wvretirement.com for more information.
 
10. How can I view my health plan or make changes to my coverage?
Public Employees Insurance Agency (PEIA) members are encouraged to create an account on PEIA’s website under “Manage My Benefits” at www.peia.wv.gov. Click the “Manage My Benefits” button to view valuable information on your selected healthcare plans or your current dependents. 
 
11. Where can I find information on the current PEIA plan year coverage?
The PEIA Shopper’s Guide has information related to the various programs and coverage for members. This Guide is located at www.peia.wv.gov/forms-downloads/pages/shopper's-guides.aspx
 
12. Where can I find the Department of Administration’s organizational chart?
The most current version of the organizational chart for the Department of Administration may be found on its website under the Employee Information section located at  www.administration.wv.gov/department-of-administration-employee-information/Pages/default.aspx
 
13. Where can I access the Department of Administration’s intranet site?
The Department of Administration’s intranet site for employees may be found at https://westvirginiaot.sharepoint.com/sites/administration/default.aspx
 
14. Where can I view the Department of Administration’s policies?
All policies affecting Department of Administration employees can be found on the Department’s intranet site at https://westvirginiaot.sharepoint.com/sites/administration/default.aspx. For additional policies regarding technology, personnel, and others, please visit the specific website for each agency. 
 
15. Where can I find the Department’s Freedom of Information Act (FOIA) policy?
 
16. Where can I find the Department of Administration’s Employee Handbook?
The most recent version of the Department’s Employee Handbook may be found at www.administration.wv.gov/department-of-administration-employee-information/Pages/default.aspx.

17. Where can I find information regarding employee news for the Department of Administration? 
The Department of Administration publishes a monthly employee newsletter, Quotes, Notes & Anecdotes, which is posted online at www.administration.wv.gov/newsletters/Pages/default.aspx. Additionally, the Department of Administration has a Twitter site under the user name westvirginiadoa. All employees are encouraged to follow us!        

18. How can I get an Ethics opinion on a matter?  
All Ethics opinions are posted on the West Virginia Ethics Commission’s website at www.ethics.wv.gov. To obtain an opinion on an issue that has not already been addressed and posted on its website, contact the Ethics Commission by phone at 304.558.0664 (toll-free 1.866.558.0664), via fax at 304.558.2169, or by email at ethics@wv.gov.        

19. How can I submit a service request for a problem with my building?
All requests for maintenance or grounds issues should be directed to your agency building coordinator. If your organization does not have a designated building coordinator, you may contact the General Services Division’s Service Desk by calling 304.558.2317, sending an email to GSDServiceDesk@wv.gov, or submitting a request to the Service Desk using the “Submit Request” tab on their website at www.generalservices.wv.gov.         

20. Which entrance to the State Capitol do I use to get into the Capitol on weekends to visit?
The West Wing entrance with ADA accessibility, across from the Culture Center, is open during regular weekend hours for visitors. During the week, there is also an East Wing entrance open to visitors.        

21. Who takes care of the lost and found on the State Capitol Complex?
The Division of Protective Services maintains the lost and found for the Capitol Complex. That office may be reached at 304.558.9911.   

22. May I request a flag to be flown over the Capitol?
Yes. If you would like to request a flag to be flown over the Capitol, contact the General Services Division’s Service Desk at 304.558.2317 or email GSDServiceDesk@wv.gov. West Virginia flags may be purchased at the Culture Center Gift Shop or may be acquired from other retailers.          

23. Who do I call if I experience issues with my computer?
You may contact the West Virginia Office of Technology’s Service Desk at 304.558.9966 or email ServiceDesk@wv.gov.         

24. What should I do if I receive a phishing email on my state account?
If you encounter a suspicious email, please forward the email to OT.Phishing@wv.gov or ServiceDesk@wv.gov. If you have fallen victim to a phishing attempt or you believe your account or computer has been compromised, please contact the Office of Technology’s Service Desk immediately.     
 
25. How can I search for state government job opportunities?
Open job opportunities with state government are posted on the Division of Personnel’s website at www.personnel.wv.gov/job_seekers/Pages/default.aspx. The application process is the first step for those seeking employment with the state.      

26. How can I find statewide Division of Personnel policies?
All Division of Personnel policies are posted on its website at www.personnel.wv.gov/rules/Pages/default.aspx.         

27. Where can I find the Division of Personnel’s Pay Plan Policy?
The most current version of the Division of Personnel’s Pay Plan Policy may be found online at www.personnel.wv.gov/sections/classcomp/Pages/PPI.aspx.         

28. How can the public acquire state surplus property?
The West Virginia State Agency for Surplus Property makes state property available to the public through online auctions on GovDeals and through daily sales at its facility at 2700 Charles Avenue in Dunbar, West Virginia. The facility is open Monday-Friday (excluding holidays) from 8:30 a.m. – 4:30 p.m.        

29. Where can I view bid opportunities for the state?
All bid opportunities expected to exceed $5,000 are posted on the West Virginia Purchasing Bulletin, which can be accessed through the Vendor Self Service (VSS) portal at www.wvoasis.gov.     
30. Where can I find information on parking at the Capitol?
Visitors to the Capitol campus can find information on lot numbers and names, as well as a map to each, online at www.realestatedivision.wv.gov/parking/Pages/parking-locations.aspx.         

31. When are the visiting hours for the Capitol?
For information related to the State Capitol’s building hours, capitol tours, shuttle service, and more, visit www.legis.state.wv.us/Educational/citizens/guide.cfm.         

32. Where can I find telephone numbers for all state employees?
The West Virginia State Government Telephone Directory is available on the state portal at www.wv.gov/Pages/state-phone-directory.aspx.         

33. Where can I find information on key contact persons within agencies and divisions in state government?
The Department of Administration maintains a West Virginia State Agency Listing, which can be accessed online at www.wv.gov/Documents/StateGovernmentDirectory.pdf.  

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